Last updated: 25 June 2026
Who we are
Carolina Cybernetic Concepts & Electrical Oddities (“C3EO”) is registered as a Limited Liability Company (“LLC”) in the state of North Carolina (“NC”), United States of America (“USA”), and is governed by the laws of this state.
This Refund and Returns Policy (“Policy”) explains the terms and conditions that constitute the refund and/or return practices following a payment for goods or services and is a legally binding agreement between you (“user,” “visitor,” “you,” or “your”) and C3EO (“we,” “us,” and “our”).
Our primary internet presence is accessed via https://c3eo.com (“our website”).
Overview
Our Policy is effective for 30 calendar days from the date of payment completion. If 30 days have passed since your payment, we cannot offer you a full refund or exchange.
For example, if the payment were completed on 25 June 2026, the refund or return period would end on 25 July 2026 at 11:59 PM/2359Q hours “Eastern Time” (30 calendar days later).
Deliverables refer to the products, services, reports, or outcomes that we promise to deliver to you as part of a sales agreement, contract, or project. Deliverables serve as measurable markers of progress and accountability, ensuring that both our team and yours have a clear understanding of what is expected and when it will be delivered. Deliverables help maintain transparency, guide project execution, and support client satisfaction.
Final specifics of the deliverables of your transaction and the terms of sale will be specified in the sales agreement/contract. Those terms may vary as needed for each agreement/contract. Regardless of the terms of sale, this Policy will apply unless explicitly overridden in the sales agreement/contract by referring to this Policy by both name and URL.
Types of Deliverables
- Tangible Deliverables: Physical products or materials provided to the client, such as equipment, printed reports, or promotional items
- Intangible Deliverables: Non-physical outcomes like training programs, consulting services, workflow improvements, or digital solutions
- Contractual Deliverables: Specific commitments outlined in a contract, including timelines, milestones, or service-level agreements (SLA)
- Marketing-Related Deliverables: In sales that involve marketing services, these can include content calendars, email campaigns, social media posts, or analytics reports
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items may include (but are not limited to):
- Gift cards
- Downloadable software products
- Customized/personalized items
- Items not purchased from C3EO
To complete your return, we require a receipt or proof of purchase, which can be verified against our records.
Please do not send your purchase back to the manufacturer.
There are certain, but rare, situations where partial refunds may be granted:
- Items/deliverables with obvious signs of use
- Items/deliverables that have been opened
- Completed services
- Any item not in its original condition, is damaged or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery, with documented, third-party reasons for any delays
Refunds
If you need a refund, send us an email at support@c3eo.com and request a Return Authorization (“RA”). Be sure to include a digital copy of the original receipt, a description of the situation, and what resolution you are seeking. Note that if we determine a message is an ad hominem, vulgar, or argumentative message, no refund will reward such behavior. If approved, an RA will be issued with directions on the next steps to follow.
Do NOT send anything to us without an RA. Items received without an RA will not be returned or processed for refund/exchange.
Once your return is received, with its RA, and inspected, we will send you a reply email to notify you that we have received your item and also notify you of the approval or rejection of your refund.
- If your Refund is approved, then you will be notified by reply email, your refund will be processed, and a credit will be applied to your original method of payment.
- If your Refund is rejected, then you will be notified by reply email, your refund will not be processed, and a justification will be sent with directions on the next steps to follow.
Late or missing refunds
If you haven’t received a refund after 10 business days from your approval notice, first check your bank account again. Refunds will be processed using the original method of payment.
Then contact your financial institution, as it may take some time for your refund to be officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@c3eo.com. Be sure to include a digital copy of the receipt, the RA, and the refund approval notice, a description of the situation, and what resolution you are seeking. We will respond as soon as possible after we investigate the issue. Note that ad hominem or vulgar argumentative messages will be deleted without reply.
Sale items
Only receipt-based payment values may be refunded. No receipt = no refund. Items that were on sale may be refunded only the price paid in the event that the sale has ended and the deliverable is again listed at regular price.
Items that were purchased at the regular price would be refunded at that price if the item were later to go on sale.
Exchanges
We only replace/exchange items if they are defective or damaged from the supplier upon your receipt of the deliverable and only if you notify us by email within 15 days from the date of purchase (not receipt) of the problem. We cannot control or verify when you took possession of the deliverable, so notification should be made as soon as possible (“ASAP”) when the issue is discovered.
For example, if the payment were completed on 25 June 2026, the replace/exchange period would end on 10 July 2026 at 11:59 PM/2359Q hours “Eastern Time” (15 calendar days later).
If you need to exchange it for the same item, send us an email at support@c3eo.com and request a Return Authorization (RA). Be sure to include a digital copy of the original receipt, a description of the situation, and what resolution you are seeking. Note that if we determine a message is an ad hominem, vulgar, or argumentative message, no exchange will reward such behavior. If approved, an RA will be issued with directions on the next steps to follow.
Do NOT send anything to us without an RA. Items received without an RA will not be returned or processed for refund/exchange.
Once your return is received, with its RA, and inspected, we will send you a reply email to notify you that we have received your item and also notify you of the approval or rejection of your exchange.
- If your Exchange is approved, then you will be notified by reply email, your exchange will be processed.
- If your Exchange is rejected, then you will be notified by reply email, your exchange will not be processed, and a justification will be sent with directions on the next steps to follow.
Gifts
If the deliverable was marked as a gift when originally purchased, a gift receipt was requested at the time of purchase, and it was delivered directly to you, and you are now seeking a refund/exchange, you may receive a gift credit for the value of your return/exchange based on the return or exchange process outlined above.
Once the returned item is received along with its RA, a gift voucher will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, and the refund/exchange is approved, we will include the gift giver in the process and send the refund/exchange to the gift giver.
Shipping returns
Do NOT send anything to us without an RA. Items received without an RA will not be returned or processed for refund/exchange. If you send something to us without an RA or do not follow the directions given in the RA, whatever was sent unannounced will be returned to sender at the sender’s expense.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you wish to receive any exchange, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, that is the duty of the shipper and/or carrier service.
Need help?
Email us at support@c3eo.com or schedule a call for questions related to refunds and returns.
Thank you for your business and for letting us help keep/make things right!